mohamedabdelhamedahmed485
About Candidate
Dear HR Team,
I am writing to express my interest in the IT Help Desk position
I started my career in 2019 and I move from one company to another and earn a lot of experience; currently, I am working in WUZZUF, one of the biggest Recruiting companies in Egypt, and I am keen to take on new challenges. So, I was delighted when I came across your job post in search of candidates for your IT Help Desk team. With both my professional experience and educational attainments giving me detailed knowledge of how can help employees in the organization to pass any problem that can be faced, I believe I have the skills to be an ideal candidate for your Organisation
On the academic side:
CCNA Course in NTI – National Telecommunications Institute.
Diploma in computer science; FGSSR – Faculty of Graduate Studies for Statistical Research at Cairo University.
Bachelor’s degree in information systems The Higher Institute of Tourism, Hotels & Computers (H.I.T.H.C.)
On the Technical Skills :
CCNA (Cisco Certified Network Associate )
MCSA (Microsoft Certified Solutions Associate)
Sophos Firewall
Monitor and respond quickly to incoming requests relating to IT issues
Install, upgrade, support, and troubleshoot printers, and computer hardware.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
Free Scout Ticketing System Admin
G Suite ( Google Workspace) Admin
Firewall Management (Sophos).
Mac operating system supports Apple pc users.
Linux operating system supports Linux pc users.
Windows operating system supports Windows pc users.
Best Regards ,
Mohamed Abd Elhamed Ahmed, IT Specialist Technical Support
Mobile / WhatsApp: (+20) 1229680487 | (+20) 1069116717
SPONSORED Write as short as one letter in a SMS and send it to the number 57357, in doing so you donate L.E.5 to the Hospital and you contribute to the cure of a child with cancer.
Location
Education
Work & Experience
•G Suite Administration ( Google Workspace) •Firewall Management (Sophos). •Monitor and respond quickly to incoming requests related to IT issues •Install, upgrade, support, and troubleshoot printers, and computer hardware. •Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. •Free Scout Ticketing System Admin •Mac operating system supports Apple pc users. •Linux operating system supports Linux pc users. •Windows operating system supports Windows pc users.
•Monitor and respond quickly to incoming requests relate to IT issues •Technical assistance for the Development teams. •Firewall Management (Sophos). •Resolve technical problems with LAN, WAN •Database Backup system Admin. •Maintain the daily performance of computer systems. •Install, test, and configure new workstations, peripheral equipment, and software. •ERP Technical support system. •cPanel Admin.
•Backup of all databases. •Firewall Management (Fortinet). •Resolve technical problems with LAN, WAN. •Maintain the daily performance of computer systems. •Helped teachers Remotely access hardware or software for class sessions. •Install, test, and configure new workstations, peripheral equipment, and software.
•Management Active Directory. •Maintain the daily performance of computer systems. •Respond to email messages for employees seeking help and provide prompt responses to questions from employees. •responsible for Backup TAPE replacement. •Resolve technical problems with LAN and WAN. •repair and fix issues in H.w, S.w •Helped Cell Center agent in accessing hardware or software and resolving any issues.
